Atlas / MCP servers / aartiq / ServiceNow Integration

ServiceNow IntegrationBLOCK

Name: ServiceNow Integration
Author: aartiq

mcp/aartiq/servicenow-integration

MCP server by aartiq · ai · ai agent · ai tools · Audited 2026-10-06

ServiceNow MCP server: 500+ tools and 26 AI capabilities for any AI (Claude, ChatGPT, Gemini, Cursor, Copilot). Multi-transport (stdio, SSE, HTTP), A2A, dynamic schema discovery, read-only by default. Free and source available. Part of the NowAIKit suite.

Verdict

BLOCK

Grade

Trust score

50 /100

Exposed tools

200 366r · 207w · 11d

Transport

sse · stdio · streamable-http

License

NOASSERTION

Stars

264

Overview

From the repository's own README, as read at the audited commit. Badges and raw HTML are left out.

[](https://www.npmjs.com/package/nowaikit) [](docs/TOOLS.md) [](https://modelcontextprotocol.io) [](LICENSE)

Connect Claude, ChatGPT, Gemini, Cursor, Copilot, or any AI, to ServiceNow.

500+ tools across ITSM, ITOM, CMDB, HRSD, CSM, Flow Designer, scripting & portal. Read, build, query and automate any instance in plain English.

New in 4.4 to 4.7: impact analysis (listtableconfig / findfieldreferences / findscriptreferences) to see what depends on a table, field or script before you change it, Local Sync to pull artifacts to local files, and aggregate_report for server-side reports (count plus averages, no truncation).

🚀 Install (2 minutes)

Requires Node.js 20+.

# 1 — install
npm install -g nowaikit

# 2 — run the wizard: it detects your AI clients and writes their config for you
npx nowaikit setup

Restart your AI client (Claude Desktop, Cursor, ...) and start asking. Done.

Prefer a UI? npx nowaikit web for a local dashboard — or use [NowAIKit Cloud](https://cloud.nowaikit.com) (nothing to install).

🔌 Manual setup (skip the wizard)

Add this to your client's MCP config (Claude Desktop claude_desktop_config.json, Cursor ~/.cursor/mcp.json, etc.):

{
"mcpServers": {
"nowaikit": {
"command": "npx",
"args": ["-y", "nowaikit"],
"env": {
"SERVICENOW_INSTANCE_URL": "https://yourcompany.se

Read from source at commit e01ed8164e42OBSERVED · 2026-10-06

Connect

Built from this server's own package name, version and transport as found in its source — not copied from anyone's documentation, so it cannot drift against a page we do not control. Replace the environment placeholders with a token scoped to the least it needs.

claude-code (npm)

claude mcp add nowaikit -- npx -y [email protected]

Exposed tools (200)

366 read · 207 write · 11 destructive. Blast radius: 11 tools can delete or overwrite — an agent that can be talked into calling a tool can be talked into calling this one.

Tool	Risk	Description
`DevOps`	read	Pipelines, deployments, DevOps insights.
`NowAIKit`	read	The most comprehensive ServiceNow AI toolkit: 500+ tools covering ITSM, CMDB, HRSD, CSM, SecOps, GRC, DevOps, and more.
`Summarizer`	read	Summarizes text
`action`	read	assess, prepare-cab, check-conflicts, plan-rollback. Default: assess
`add_adhoc_approver`	write	Add an ad-hoc approver to an in-flight approval on a record (inserts a sysapproval_approver row). Requires WRITE_ENABLED=true
`add_comment`	write	Add a customer-visible comment to any ITSM record (requires WRITE_ENABLED=true)
`add_roster_member`	write	Add a member to an on-call roster (cmn_rota_member). Requires WRITE_ENABLED=true
`add_user_to_group`	write	Add a user to a group (requires WRITE_ENABLED=true)
`add_work_note`	write	Add an internal work note to any ITSM record (requires WRITE_ENABLED=true)
`advance_hr_case`	read	Advance an HR case to its next state/stage (sn_hr_core_case). Parity with ServiceNow HRSD
`aggregate_report`	read	Server-side aggregate REPORT grouped by a field, in ONE query with no 1000-row truncation. Returns per-group record count PLUS averages/sums/mins/maxes of numeric or duration fields — the right tool for a periodic summary like
`ai_search`	read	Semantic AI-powered search across KB, catalog, incidents (ServiceNow AI Search)
`analyze_data_quality`	read	Analyse data quality for a table — completeness, duplicates, stale records
`api_name`	read	desired API name (e.g.
`app`	read	scoped app name or scope prefix e.g. x_myco_app
`app_name`	read	application name
`approve_request`	read	Approve a pending approval request (requires WRITE_ENABLED=true)
`artifact`	read	Paste code, provide a sys_id, or name a business rule/script include/client script/widget/flow action
`artifact_type`	read	artifact type to test
`assign_user_criteria`	read	Attach a user criteria to a catalog item as available-for (sc_cat_item_user_criteria_mtom). Requires WRITE_ENABLED=true
`batch_request`	write	Execute multiple ServiceNow REST API operations in a single HTTP call.
`build-app`	read	Build a complete scoped application from scratch — tables, scripts, ACLs, catalog item, tests, and update set packaging
`build-atf-suite`	read	AI-generates runnable ATF test suites from business rules, script includes, flows, or any ServiceNow artifact
`build-business-rule`	read	Guided business rule creation — understand requirement, check existing rules, generate, review, create, and test
`build-catalog`	read	End-to-end catalog item creation — variables, UI policies, client scripts, approval rules, fulfillment workflow
`build-client-script`	read	Guided client script creation — onChange, onLoad, onSubmit with g_form/g_user best practices and GlideAjax patterns
`build-flow`	read	Guided Flow Designer creation — triggers, actions, subflows, error handling, testing
`build-portal`	read	Guided Service Portal widget creation — server script, client controller, HTML template, CSS, data brokers
`build-rest-api`	read	Guided Scripted REST API endpoint design — authentication, input validation, versioning, error responses
`build-test-plan`	read	Generate comprehensive ATF test suites from requirements or existing artifacts — covers all testable ServiceNow components
`build-uib`	read	Guided UI Builder component creation — macroponents, data sources, responsive layouts, Next Experience
`bulk_create_records`	write	Create many records in one table in a single call, tracking every created sys_id and returning a rollback_token. With rollback_on_error=true, a mid-way failure deletes everything already created so the batch is all-or-nothing. Supports dry_run. Requires WRITE_ENABLED=true.
`bulk_get_properties`	read	Retrieve multiple system property values in a single call
`bulk_set_properties`	write	Create or update multiple system properties in a single operation. [Write]
`categorize_incident`	read	Suggest category, assignment group, and priority for an incident by analysing similar resolved incidents (Table API). Predictive Intelligence has no public REST prediction endpoint; for model-based scoring run PI on-record and read the predicted field.
`category`	read	catalog category (e.g., Hardware, Software, Access, Services)
`change`	read	change number e.g. CHG0012345 or describe the planned change
`change_readiness`	read	One-call change readiness check. Returns the change request, its conflict status, approval state, affected CIs, and other active changes that overlap the same CI. Read-only.
`check_hr_eligibility`	read	Check an employee\
`check_table_completeness`	read	Analyze data quality and field completeness for a ServiceNow table —
`ci-health`	read	CMDB health check for a named CI
`ci_class`	read	Limit scan to a specific CI class (e.g.
`ci_name`	read	Name or sys_id of the Configuration Item
`clone_artifact`	read	Clone a platform artifact to a new name/scope. [Scripting]
`close_change_request`	read	Close a change request with close code and notes (requires WRITE_ENABLED=true)
`close_csm_case`	read	Close a CSM case with resolution details (requires WRITE_ENABLED=true)
`close_hr_case`	read	Close an HR case with resolution notes (requires WRITE_ENABLED=true)
`close_incident`	read	Close a resolved incident (requires WRITE_ENABLED=true)
`cmdb_find_duplicates`	read	Find duplicate CIs by matching on specified fields (in-memory grouping)
`cmdb_find_orphans`	read	Find CIs with no relationships in cmdb_rel_ci
`cmdb_find_stale`	read	Find CIs not updated within a given number of days that are still operational
`cmdb_find_unmapped_cis`	read	Find operational CIs that have relationships but belong to no application service (mapping gaps). Parity with ServiceNow get_unmapped_topology
`cmdb_health_dashboard`	read	Get CMDB data quality metrics (completeness of server and network CI data)
`cmdb_impact_analysis`	read	Analyze the downstream impact of a Configuration Item change or outage
`cmdb_reconcile`	destructive	Act on duplicate, stale, or orphan CIs — merge, retire, or remove (requires CMDB_WRITE_ENABLED). Supports dry_run mode.
`cmdb_services_for_ci`	read	Reverse lookup: which application services contain a given CI/server (svc_ci_assoc). Parity with ServiceNow get_all_application_services_for_a_server
`commit_changeset`	write	Commit an update set (requires SCRIPTING_ENABLED=true)
`compare_instances`	read	Compare two configured ServiceNow instances: record counts for a table (with optional query) and/or a specific system property value. Useful for dev→prod drift detection and governance.
`compare_record_counts`	read	Compare record counts across multiple ServiceNow tables or time periods — useful for capacity planning
`complete_catalog_task`	read	Close a catalog fulfillment task (sc_task) as complete. Requires WRITE_ENABLED=true
`complete_task`	read	Mark a task as complete (requires WRITE_ENABLED=true)
`complete_update_set`	write	Mark an Update Set as complete (ready for migration). [Scripting]
`component_type`	read	page, macroponent, data_resource. Default: macroponent
`configure_offline_sync`	write	Configure which tables/records are available offline in mobile. [Write]
`configure_workspace_list`	write	Add or update a list view in an agent workspace. [Write]
`copy_attachment`	read	Copy an existing ServiceNow attachment onto another record, entirely server-side
`coverage`	read	Coverage level: basic (happy path), standard (happy + edge cases), comprehensive (all paths + negative). Default: standard
`create-incident`	write	Guided incident creation — asks for details then creates the record
`create_acl`	write	Create a new ACL rule to control access to a table or field (requires SCRIPTING_ENABLED=true)
`create_agentic_workflow`	write	Create an agentic workflow linked to an AI agent (requires NOW_ASSIST_ENABLED + WRITE_ENABLED)
`create_ai_agent`	write	Create an AI agent definition with optional auto-generated ACLs (requires NOW_ASSIST_ENABLED + WRITE_ENABLED)
`create_approval_rule`	write	Create an approval rule that automatically generates approval requests when a record matches given conditions (requires WRITE_ENABLED=true).
`create_asset`	write	Create a new IT asset record. [Write]
`create_business_rule`	write	Create a new business rule (requires SCRIPTING_ENABLED=true). ServiceNow supports ES2021 async/await in scripts.
`create_business_service`	write	Create a business service (cmdb_ci_service). Requires WRITE_ENABLED=true
`create_catalog_category`	write	Create a catalog category (sc_category). Requires WRITE_ENABLED=true
`create_catalog_item`	write	Create a new service catalog item (requires WRITE_ENABLED=true)
`create_catalog_ui_policy`	write	[Write] Create a UI policy for a catalog item form
`create_catalog_variable`	write	[Write] Add a form variable to a service catalog item
`create_change_request`	write	Create a new change request (requires WRITE_ENABLED=true)
`create_ci_relationship`	write	[Write] Create a relationship between two CMDB Configuration Items
`create_client_script`	write	Create a new client script (onLoad, onChange, onSubmit, onCellEdit) (requires SCRIPTING_ENABLED=true)
`create_csm_case`	write	Create a new Customer Service case (requires WRITE_ENABLED=true)
`create_dashboard`	write	Create a new Performance Analytics dashboard (requires WRITE_ENABLED=true)
`create_decision_input`	write	Add an input to a decision table (sys_decision_input). Requires WRITE_ENABLED=true
`create_decision_table`	write	Create a Decision Builder decision table (sys_decision). Requires WRITE_ENABLED=true
`create_delegation`	write	Create an approval/coverage delegation (sys_user_delegate). Requires WRITE_ENABLED=true
`create_demand`	write	Create an SPM demand (dmn_demand). Requires WRITE_ENABLED=true.
`create_devops_change`	write	Create a change request linked to a DevOps deployment for change governance. [Write]
`create_epic`	write	Create a new epic (requires WRITE_ENABLED=true)
`create_flow`	write	Create a new Flow Designer flow. [Write]
`create_flow_action`	write	Create a custom Flow Designer action. [Scripting]
`create_grc_control`	write	Author a compliance control (sn_compliance_control). Requires WRITE_ENABLED=true
`create_grc_issue`	write	Raise a GRC issue/finding (sn_grc_issue). Requires WRITE_ENABLED=true
`create_grc_risk`	write	Create a new GRC risk entry. [Write]
`create_group`	write	Create a new assignment group (requires WRITE_ENABLED=true)
`create_hr_case`	write	Create a new HR Service Delivery case (requires WRITE_ENABLED=true)
`create_hr_task`	write	Create a task within an HR case (requires WRITE_ENABLED=true)
`create_import_set_row`	write	Insert a row into an Import Set staging table for later transformation (requires WRITE_ENABLED=true)
`create_incident`	write	Create a new incident record (requires WRITE_ENABLED=true)
`create_knowledge_article`	write	Create a new knowledge article (requires WRITE_ENABLED=true)
`create_kpi`	write	[Write] Create a Key Performance Indicator from ServiceNow data
`create_mobile_app_config`	write	Create a new mobile app configuration. [Write]
`create_mobile_applet`	write	Create a mobile applet in a mobile app. [Write]
`create_mobile_layout`	write	Create a mobile layout for a specific view. [Write]
`create_notification`	write	Create a new email notification definition (requires WRITE_ENABLED=true)
`create_now_assist_skill`	write	Create a Now Assist skill definition (requires NOW_ASSIST_ENABLED + WRITE_ENABLED)
`create_offboarding_case`	write	Create an employee offboarding case with exit tasks. [Write]
`create_on_call_override`	write	Create an on-call coverage override for a date range (cmn_rota_override). Requires WRITE_ENABLED=true
`create_onboarding_case`	write	Create an employee onboarding case with all standard tasks. [Write]
`create_pa_breakdown`	write	Create a Performance Analytics (PA) breakdown on
`create_pa_indicator`	write	Create a Performance Analytics (PA) indicator / KPI on
`create_playbook`	write	Create a playbook definition with ordered steps that chain tool calls (requires NOW_ASSIST_ENABLED + WRITE_ENABLED)
`create_portal`	write	Create a new Service Portal configuration (requires WRITE_ENABLED=true)
`create_portal_page`	write	Create a new page inside a Service Portal (requires WRITE_ENABLED=true)
`create_portal_widget`	write	Create a new Service Portal widget with template, CSS, and scripts (requires WRITE_ENABLED=true)
`create_problem`	write	Create a new problem record (requires WRITE_ENABLED=true)
`create_project`	write	Create a SPM project (pm_project). Requires WRITE_ENABLED=true.
`create_record`	write	Create a new record in any ServiceNow table (requires WRITE_ENABLED=true). Pass dry_run=true to preview the resolved payload without writing.
`create_report`	write	Create a new saved report on any table (requires WRITE_ENABLED=true)
`create_rest_message`	write	Create a new outbound REST Message definition (requires WRITE_ENABLED=true)
`create_role`	write	Create a new role (sys_user_role). Requires WRITE_ENABLED=true
`create_rota_schedule`	write	Create an on-call rotation (cmn_rota) for a group. Requires WRITE_ENABLED=true
`create_scheduled_job`	write	Create a new scheduled script execution job (requires WRITE_ENABLED=true)
`create_scheduled_report`	write	[Write] Schedule a report for recurring email delivery
`create_scoped_app`	write	Create a new scoped application in App Studio (requires WRITE_ENABLED=true).
`create_script_include`	write	Create a new script include (requires SCRIPTING_ENABLED=true)
`create_scrum_task`	write	Create a scrum task (sub-task of a story) (requires WRITE_ENABLED=true)
`create_security_incident`	write	Create a Security Operations incident (requires WRITE_ENABLED=true)
`create_service_offering`	write	Create a service offering under a business service (service_offering). Requires WRITE_ENABLED=true
`create_sla_definition`	write	Create an SLA/OLA definition (contract_sla). Requires WRITE_ENABLED=true
`create_solution_package`	write	Create a solution package from selected update sets for distribution. [Write]
`create_story`	write	Create a new agile story/user story (requires WRITE_ENABLED=true)
`create_story_dependency`	write	Link one agile story as dependent on another (m2m_story_dependencies). Requires WRITE_ENABLED=true.
`create_subflow`	write	Create a new reusable subflow. [Write]
`create_survey`	write	Create a survey/assessment definition (asmt_metric_type). Requires WRITE_ENABLED=true
`create_ui_action`	write	Create a new UI Action (button or link) on a form (requires SCRIPTING_ENABLED=true)
`create_ui_policy`	write	Create a new UI Policy to control field behavior dynamically (requires SCRIPTING_ENABLED=true)
`create_uib_component`	write	Create a custom UI Builder component (macroponent). [Scripting]
`create_uib_data_broker`	write	Create a UI Builder data broker to feed data to a page. [Scripting]
`create_uib_page`	write	Create a new UI Builder page with route registration. [Write]
`create_update_set`	write	Create a new Update Set and optionally switch to it. [Scripting]
`create_user`	write	Create a new user account (requires WRITE_ENABLED=true)
`create_user_criteria`	write	Create a user criteria record (user_criteria) for catalog entitlement/audience. Requires WRITE_ENABLED=true
`create_ux_app_route`	write	Register a new route (URL path) in a UX app. [Write]
`create_ux_experience`	write	Create a new UX Experience (app shell) configuration. [Write]
`create_va_topic`	write	Create a new Virtual Agent conversation topic. [Write]
`create_workspace`	write	Create a new configurable agent workspace. [Write]
`deactivate_user`	read	Deactivate (offboard) a user by setting active=false. Requires WRITE_ENABLED=true
`delete_attachment`	destructive	Delete an attachment from a record (requires WRITE_ENABLED=true)
`delete_record`	destructive	Delete a record from any ServiceNow table (requires WRITE_ENABLED=true). Pass dry_run=true to preview the record that would be deleted without deleting it.
`delete_story_dependency`	destructive	Remove a story dependency link by its m2m_story_dependencies sys_id. Requires WRITE_ENABLED=true.
`delete_system_property`	destructive	Delete a system property by name. [Write]
`delete_uib_page`	destructive	Delete a UI Builder page. [Write]
`deploy-updateset`	write	Preview and commit an update set
`description`	read	what the app does
`discover_table`	read	Discover a ServiceNow table schema and register dynamic CRUD tools for it.
`docs-app`	read	Auto-generate comprehensive documentation for a scoped application — tables, scripts, flows, ACLs, catalog items, and architecture
`docs-release`	write	Generate release notes from update set contents — summarize all changes, categorize by type, highlight breaking changes
`docs-runbook`	read	Generate operational runbook for a service, application, or CI — incident response steps, health checks, escalation paths
`docs-script`	read	Generate detailed documentation for a specific script — JSDoc, explanation, usage examples, dependencies
`ensure_active_update_set`	write	Ensure an active Update Set exists; create one automatically if none is in progress. [Scripting]
`execute_background_script`	write	Execute a background script on the instance (server-side JavaScript). [Scripting]
`execute_playbook`	write	Execute a playbook step by step, passing results forward through context (requires NOW_ASSIST_ENABLED). Supports dry_run.
`execute_script`	write	Execute a server-side script on the ServiceNow instance (Background Script).
`export_properties`	read	Export system properties matching a query to a JSON object (useful for environment snapshots)
`export_report_data`	read	Export raw table data as structured JSON for use in external reports
`export_update_set`	write	Get the XML export payload for an Update Set (as used in migration). [Scripting]
`fetch_servicenow_doc`	read	Fetch the full readable text of a specific ServiceNow documentation page. Pass either the
`field`	read	field name for onChange scripts
`find_artifact`	read	Search for platform artifacts by name, type, or scope (business rules, scripts, widgets, etc.)
`find_property_usage`	read	Find scripts that read a system property (sys_properties) by name, plus the property record itself. Use it before changing or removing a property. Matches are substring (LIKE) hits — candidates to review, not definitive.
`find_update_sets`	write	List the update sets that contain changes to an artifact (by name), so you know what is in-flight or already captured for promotion before you touch it.
`fire_event`	read	Fire a custom ServiceNow event for a specific record (requires WRITE_ENABLED=true)
`fluent_build`	read	Build a ServiceNow fluent/now-sdk project. Runs
`fluent_cicd`	write	Run ServiceNow CI/CD operations via the SDK (
`fluent_explain`	write	Run
`fluent_init`	read	Initialize a new ServiceNow fluent/now-sdk project. Runs
`fluent_query`	read	GlideQuery-style fluent query builder. Supports select, where, aggregate (COUNT/AVG/SUM/MIN/MAX),
`fluent_sdk_query`	write	Run
`fluent_validate`	read	Validate a ServiceNow fluent/now-sdk project. Runs
`fluent_version`	read	Report the installed
`focus`	read	Review focus: security, performance, best-practices, upgrade-safety, or all (default: all)
`fulfillment_type`	read	flow, workflow, approval_only. Default: flow
`generate_case_activity_response`	read	Draft an agent reply for a CSM case activity stream via the Now Assist activity-response skill when available, else return the case context to draft from. Parity with ServiceNow CSM
`generate_csm_resolution_notes`	read	Generate CSM resolution notes via the Now Assist resolution-notes skill when available, else return the case + work notes to summarize. Parity with ServiceNow CSM
`get_acl`	read	Get full details of an ACL rule including its script and role requirements (requires SCRIPTING_ENABLED=true)
`get_ai_agent`	read	Get an AI agent definition and its related ACLs
`get_ai_agent_execution`	read	Get an AI Agent execution plan with its steps/tool calls (sn_aia_execution_plan + _step)
`get_approval_history`	read	Get the approval progression/history for any record (sysapproval_approver rows, ordered)
`get_asset`	read	Get full details of an IT asset including financial and lifecycle data
`get_atf_failure_insight`	read	Get ATF Failure Insight data — metadata changes between last successful and failed run (role changes, field value changes)
`get_atf_suite`	read	Get details of a test suite including test count
`get_atf_suite_result`	write	Get the results of a test suite run
`get_atf_test`	read	Get details of a specific test case
`get_attachment_metadata`	read	Get metadata (name, type, size) of a specific attachment by its sys_id
`get_business_rule`	read	Get full details and script body of a business rule (requires SCRIPTING_ENABLED=true)
`get_case_sentiment`	read	Assess customer sentiment on a CSM case via the Now Assist sentiment skill when available, else return the case + customer comments for sentiment analysis. Parity with ServiceNow CSM
`get_catalog_item`	read	Get full details of a catalog item including its variables
`get_change_request`	read	Get full details of a change request by number (CHG...) or sys_id

Trust audit

BLOCKgrade F · trust 50/100 Do not install this without reading the findings. The audit found something that could harm you or your machine.

Layer	What it checks	Result
L0	Provenance & inventory	WARN
L1	Static analysis of the code	FAIL
L2	Instruction surface (what it tells the agent)	PASS
L3	Class-specific surface	WARN
L4	Behavioural (sandbox)	SKIPPED