FreeScoutSAFE
An MCP (Model Context Protocol) server for FreeScout helpdesk ticket management and workflow automation. This server provides tools to interact with FreeScout tickets, analyze issues, manage responses, and integrate with Git workflows.
Overview
From the repository's own README, as read at the audited commit. Badges and raw HTML are left out.
An MCP (Model Context Protocol) server for FreeScout helpdesk ticket management. This server provides tools to interact with FreeScout tickets, analyze issues, and manage customer responses.
Features
- 🎫 Ticket Management: Fetch, analyze, and update FreeScout tickets
- 🔍 Intelligent Analysis: Automatically analyze tickets to determine issue type, root cause, and solutions
- 💬 Draft Responses: Generate customer replies based on ticket analysis
- 📊 Advanced Search: First-class filter parameters with relative time support ("7d", "24h")
- 🔒 Type Safety: Full Zod schema validation with structured outputs
- 🔁 Reliability: Automatic retry logic with exponential backoff for transient failures
- ⚡ Protocol-ready stdio: A fresh
buildServerfactory serves both 2025-era and 2026 MCP stdio clients
v3 runtime
- Requires Node.js 24 or newer.
- Uses
@modelcontextprotocol/server2.x with Zod 4 input schemas. - Serves both the 2025 legacy handshake and the 2026 stdio protocol from the same server factory.
- Delivers
structuredContentfor stable analysis and write-operation results without declaring output schemas. - Accepts FreeScout's successful
204 No Contentupdate responses and records the user ID that initiated a ticket update.
Installation
Prerequisites
- Node.js 24 or higher
- FreeScout instance with API access enabled
Quick Start (Recommended)
The easiest way to use this MCP server is with npx:
With Claude Desktop
Add this to your Claude Desktop settings (~/Library/Application Support/Claude/claude_desktop_config.json on macOS):
{
"mcpServers": {
"freescout": {
"command": "npx",
"args": ["@verygoodplugins/mcp-freescout@latest"],
"env": {
"FREESCOUT_URL": "https://your-freescout-domain.com",
"FREESCOUT_API_KEY": "your-api-key-here"
}
}
}
}With Cursor IDE
Add this to your Cursor MCP settings:
**Method 1: Via Curs
81e45b1a6418OBSERVED · 2026-10-09Connect
Built from this server's own package name, version and transport as found in its source — not copied from anyone's documentation, so it cannot drift against a page we do not control. Replace the environment placeholders with a token scoped to the least it needs.
claude mcp add mcp-freescout --env FREESCOUT_API_KEY=${FREESCOUT_API_KEY} -- npx -y @verygoodplugins/[email protected]Exposed tools (8)
5 read · 3 write · 0 destructive.
| Tool | Risk | Description |
|---|---|---|
freescout_add_note | write | |
freescout_analyze_ticket | read | |
freescout_create_draft_reply | write | |
freescout_get_mailboxes | read | |
freescout_get_ticket | read | |
freescout_get_ticket_context | read | |
freescout_search_tickets | read | |
freescout_update_ticket | write |
Trust audit
SAFEgrade B · trust 89/100 Nothing in the source contradicts what it says it does. Grade A is reserved for packages that have also passed the behavioural sandbox.
| Layer | What it checks | Result |
|---|---|---|
| L0 | Provenance & inventory | PASS |
| L1 | Static analysis of the code | PASS |
| L2 | Instruction surface (what it tells the agent) | PASS |
| L3 | Class-specific surface | PASS |
| L4 | Behavioural (sandbox) | SKIPPED |
What the source does
- Filesystem
- none-observed
- Network
- declared (1 observation(s))
- Shell
- none-observed
- Dependencies
- not all pinned
- Secrets in source
- none-found
Findings (4)
.prettierignore
.release-please-manifest.json
const distEntryPoint = fileURLToPath(new URL('../../dist/index.js', import.meta.url));@modelcontextprotocol/server, dotenv, zod, @eslint/js, @types/node, @vitest/coverage-v8, eslint, eslint-config-prettier
Gates applied: no_behavioural_pass.
81e45b1a6418full audit observations/trust-audit/mcp-server/verygoodplugins__freescout.json · Report an issue / request a re-scanAudit history
Every audit this server has had. A grade with a past is a grade somebody is still checking.
| Date | Source | Verdict | Grade | Score | Change |
|---|---|---|---|---|---|
| 2026-10-09 | 81e45b1a6418 | SAFE | B | 89 | first audit |
Questions
What is the FreeScout MCP server?
An MCP (Model Context Protocol) server for FreeScout helpdesk ticket management and workflow automation. This server provides tools to interact with FreeScout tickets, analyze issues, manage responses, and integrate with Git workflows.
What tools does FreeScout expose?
8 in total: 5 read-only, 3 that write, and 0 that can delete or overwrite. Every one is listed on this page with its risk.
Is FreeScout safe to connect to an agent?
The audit found nothing in the source that contradicts what it says it does, and graded it B (89/100). Grade A is held back for packages that have also passed a sandboxed behavioural run, which is why a clean server reads B.
What credentials does FreeScout need?
It reads FREESCOUT_API_KEY from the environment. Give it a token scoped to the least it needs — an agent that can be talked into calling a tool can be talked into calling it with your credentials.
How does FreeScout run?
It speaks stdio, so it runs as a local process your client starts. It is published on npm as @verygoodplugins/mcp-freescout at 3.1.0.
How current is this page?
The grade is for one exact copy of the source (81e45b1a6418), read on 2026-10-09. The repository is watched and re-audited when it changes.