Genesys CloudSAFE
Model Context Protocol (MCP) server for Genesys Cloud’s Platform API
Overview
From the repository's own README, as read at the audited commit. Badges and raw HTML are left out.
[](https://www.npmjs.com/package/@makingchatbots/genesys-cloud-mcp-server) [](https://www.linkedin.com/in/lucas-woodward-the-dev/)
A Model Context Protocol (MCP) server for Genesys Cloud's Platform API.
Features
b030fa00d4a0OBSERVED · 2026-10-09Connect
Built from this server's own package name, version and transport as found in its source — not copied from anyone's documentation, so it cannot drift against a page we do not control. Replace the environment placeholders with a token scoped to the least it needs.
claude mcp add genesys-cloud-mcp-server --env GENESYSCLOUD_OAUTHCLIENT_ID=${GENESYSCLOUD_OAUTHCLIENT_ID} --env GENESYSCLOUD_OAUTHCLIENT_SECRET=${GENESYSCLOUD_OAUTHCLIENT_SECRET} -- npx -y @makingchatbots/[email protected]{
"mcpServers": {
"genesys-cloud-mcp-server": {
"command": "npx",
"args": [
"-y",
"@makingchatbots/[email protected]"
],
"env": {
"GENESYSCLOUD_OAUTHCLIENT_ID": "${GENESYSCLOUD_OAUTHCLIENT_ID}",
"GENESYSCLOUD_OAUTHCLIENT_SECRET": "${GENESYSCLOUD_OAUTHCLIENT_SECRET}"
}
}
}
}Exposed tools (1)
1 read · 0 write · 0 destructive.
| Tool | Risk | Description |
|---|---|---|
conversation_sentiment | read | Retrieves sentiment analysis scores for one or more conversations. Sentiment is evaluated based on customer phrases, categorized as positive, neutral, or negative. The result includes both a numeric sentiment score (-100 to 100) and an interpreted sentiment label. |
Trust audit
SAFEgrade B · trust 89/100 Nothing in the source contradicts what it says it does. Grade A is reserved for packages that have also passed the behavioural sandbox.
| Layer | What it checks | Result |
|---|---|---|
| L0 | Provenance & inventory | PASS |
| L1 | Static analysis of the code | PASS |
| L2 | Instruction surface (what it tells the agent) | PASS |
| L3 | Class-specific surface | PASS |
| L4 | Behavioural (sandbox) | SKIPPED |
What the source does
- Filesystem
- none-observed
- Network
- none-observed
- Shell
- none-observed
- Dependencies
- not all pinned
- Secrets in source
- none-found
Findings (6)
import type { SearchQueuesResponse } from "../../src/tools/searchQueues.js";import packageInfo from "../../package.json" with { type: "json" };args: ["--inspect", join(__dirname, "../../dist/index.js")],
args: ["--inspect", join(__dirname, "../../dist/index.js")],
args: ["--inspect", join(__dirname, "../../dist/cli.js")],
@modelcontextprotocol/sdk, date-fns, lru-cache, purecloud-platform-client-v2, zod, @anthropic-ai/mcpb, @google/genai, @types/node
Gates applied: no_behavioural_pass.
b030fa00d4a0full audit observations/trust-audit/mcp-server/makingchatbots__genesys-cloud.json · Report an issue / request a re-scanAudit history
Every audit this server has had. A grade with a past is a grade somebody is still checking.
| Date | Source | Verdict | Grade | Score | Change |
|---|---|---|---|---|---|
| 2026-10-09 | b030fa00d4a0 | SAFE | B | 89 | first audit |
Questions
What is the Genesys Cloud MCP server?
Model Context Protocol (MCP) server for Genesys Cloud’s Platform API
What tools does Genesys Cloud expose?
1 in total: 1 read-only, 0 that write, and 0 that can delete or overwrite. Every one is listed on this page with its risk.
Is Genesys Cloud safe to connect to an agent?
The audit found nothing in the source that contradicts what it says it does, and graded it B (89/100). Grade A is held back for packages that have also passed a sandboxed behavioural run, which is why a clean server reads B.
What credentials does Genesys Cloud need?
It reads GENESYSCLOUD_OAUTHCLIENT_ID and GENESYSCLOUD_OAUTHCLIENT_SECRET from the environment. Give it a token scoped to the least it needs — an agent that can be talked into calling a tool can be talked into calling it with your credentials.
How does Genesys Cloud run?
It speaks stdio, so it runs as a local process your client starts. It is published on npm as @makingchatbots/genesys-cloud-mcp-server at 1.0.4.
How current is this page?
The grade is for one exact copy of the source (b030fa00d4a0), read on 2026-10-09. The repository is watched and re-audited when it changes.