Atlas / MCP servers / effytech / Freshservice

FreshserviceSAFE

Name: Freshservice
Author: effytech

mcp/effytech/freshservice

MCP server by effytech · Audited 2026-10-08

⚑ Report / re-scan Source ↗

MCP server created for Freshservice, allowing AI models to interact with Freshservice modules

Verdict

SAFE

Grade

Trust score

89 /100

Exposed tools

92 50r · 37w · 5d

Transport

stdio

License

MIT

Stars

Overview

From the repository's own README, as read at the audited commit. Badges and raw HTML are left out.

[](https://smithery.ai/server/@effytech/freshservice_mcp)

Overview

A powerful MCP (Model Context Protocol) server implementation that seamlessly integrates with Freshservice, enabling AI models to interact with Freshservice modules and perform various IT service management operations. This integration bridge empowers your AI assistants to manage and resolve IT service tickets, streamlining your support workflow.

Key Features

Enterprise-Grade Freshservice Integration: Direct, secure communication with Freshservice API endpoints
AI Model Compatibility: Enables Claude and other AI models to execute service desk operations through Freshservice
Automated ITSM Management: Efficiently handle ticket creation, updates, responses, and asset management
Workflow Acceleration: Reduce manual intervention in routine IT service tasks

Supported Freshservice Modules

This MCP server currently supports operations across a wide range of Freshservice modules:

Tickets
Changes
Conversations
Products
Requesters
Agents
Agent Groups
Requester Groups
Canned Responses
Canned Response Folders
Workspaces
Solution Categories
Solution Folders
Solution Articles

Components & Tools

The server provides a comprehensive toolkit for Freshservice operations:

Ticket Management

Read from source at commit 9f8cdcd6a34aOBSERVED · 2026-10-08

Connect

Built from this server's own package name, version and transport as found in its source — not copied from anyone's documentation, so it cannot drift against a page we do not control. Replace the environment placeholders with a token scoped to the least it needs.

claude-code

claude mcp add freshservice-mcp --env FRESHSERVICE_APIKEY=${FRESHSERVICE_APIKEY} -- uvx freshservice-mcp

claude-desktop

{
  "mcpServers": {
    "freshservice-mcp": {
      "command": "uvx",
      "args": [
        "freshservice-mcp"
      ],
      "env": {
        "FRESHSERVICE_APIKEY": "${FRESHSERVICE_APIKEY}"
      }
    }
  }
}

Exposed tools (92)

50 read · 37 write · 5 destructive. Blast radius: 5 tools can delete or overwrite — an agent that can be talked into calling a tool can be talked into calling this one.

Tool	Risk	Description
`add_requester_to_group`	write	Add a requester to a manual requester group in Freshservice.
`cancel_change_approval`	read	Cancel a change approval.
`cancel_change_approval_group`	read	Cancel a change approval group.
`close_change`	read	Close a change and provide the result explanation.
`create_agent`	write	Create a new agent in Freshservice.
`create_change`	write	Create a new change in Freshservice.
`create_change_approval_group`	write	Create an approval group for a change.
`create_change_note`	write	Create a note for a change in Freshservice.
`create_change_task`	write	Create a task for a change.
`create_change_time_entry`	write	Create a time entry for a change.
`create_group`	write	Create a group in Freshservice.
`create_product`	write	Create a product in Freshservice.
`create_requester`	write	Creates a requester in Freshservice.
`create_requester_group`	write	Create a requester group in Freshservice.
`create_service_request`	write	Create a service request in Freshservice.
`create_solution_article`	write	Create a new solution article in Freshservice.
`create_solution_category`	write	Create a new solution category in Freshservice.
`create_solution_folder`	write	Create a new folder under a solution category in Freshservice.
`create_ticket`	write	Create a ticket in Freshservice.
`create_ticket_note`	write	Create a note for a ticket in Freshservice.
`delete_change`	destructive	Delete a change in Freshservice.
`delete_change_note`	destructive	Delete a note for a change.
`delete_change_task`	destructive	Delete a task for a change.
`delete_change_time_entry`	destructive	Delete a time entry for a change.
`delete_ticket`	destructive	Delete a ticket in Freshservice.
`filter_agents`	read	Filter Freshservice agents based on a query.
`filter_changes`	read	Filter changes in Freshservice based on a query.
`filter_requesters`	read	Filter requesters in Freshservice.
`filter_tickets`	read	Filter the tickets in Freshservice.
`getAgentGroupById`	read	Get agent groups by its group id in Freshservice.
`get_agent`	read	Get agent by id in Freshservice.
`get_agent_fields`	read	Get all agent fields in Freshservice.
`get_all_agent_groups`	read	Get all agent groups in Freshservice.
`get_all_agents`	read	Fetch agents from Freshservice.
`get_all_canned_response`	read	List all canned response in Freshservice.
`get_all_products`	read	List all the products from Freshservice.
`get_all_requester_groups`	read	Get all requester groups in Freshservice.
`get_all_requesters`	read	Fetch all requesters from Freshservice.
`get_all_solution_category`	read	Get all solution category in Freshservice.
`get_canned_response`	read	Get a canned response in Freshservice.
`get_change_by_id`	read	Get a specific change by ID in Freshservice.
`get_change_tasks`	read	Get all tasks associated with a change.
`get_changes`	read	Get all changes from Freshservice with pagination and filtering support.
`get_list_of_solution_article`	read	Get list of solution article in Freshservice.
`get_list_of_solution_folder`	read	Get list of solution folder by its ID in Freshservice.
`get_products_by_id`	read	Get product by product ID in Freshservice.
`get_requested_items`	read	Fetch requested items for a specific ticket if the ticket is a service request.
`get_requester_groups_by_id`	read	Get requester groups in Freshservice.
`get_requester_id`	read	Get requester by ID in Freshservice.
`get_solution_article`	read	Get solution article by id in Freshservice.
`get_solution_category`	read	Get solution category by its ID in Freshservice.
`get_solution_folder`	read	Get solution folder by its ID in Freshservice.
`get_ticket_by_id`	read	Get a ticket in Freshservice.
`get_ticket_fields`	read	Get ticket fields from Freshservice.
`get_tickets`	read	Get tickets from Freshservice with pagination support.
`get_workspace`	read	Get a workspace by its ID in Freshservice.
`list_all_canned_response_folder`	read	List all canned response of a folder in Freshservice.
`list_all_requester_fields`	read	List all requester fields in Freshservice.
`list_all_ticket_conversation`	read	List all conversation of a ticket in freshservice.
`list_all_workspaces`	read	List all workspaces in Freshservice.
`list_canned_response_folder`	read	List canned response folder in Freshservice.
`list_change_approval_groups`	read	List all approval groups within a change.
`list_change_approvals`	read	List all change approvals.
`list_change_fields`	read	List all change fields.
`list_change_notes`	read	List all notes for a change.
`list_change_time_entries`	read	List all time entries for a change.
`list_requester_group_members`	read	List all members of a requester group in Freshservice.
`list_service_items`	read	Get list of service items from Freshservice.
`move_change`	write	Move a change to another workspace.
`publish_solution_article`	write	Publish a solution article in Freshservice.
`send_change_approval_reminder`	write	Send reminder for a change approval.
`send_ticket_reply`	write
`update_agent`	write	Update the agent details in the Freshservice.
`update_approval_chain_rule_change`	write	Update approval chain rule for a change.
`update_change`	write	Update an existing change in Freshservice.
`update_change_approval_group`	write	Update a change approval group.
`update_change_note`	write	Update a note for a change.
`update_change_task`	write	Update a task for a change.
`update_change_time_entry`	write	Update a time entry for a change.
`update_group`	write	Update a group in Freshservice.
`update_product`	write	Update a product in Freshservice.
`update_requester`	write	Update a requester in Freshservice.
`update_requester_group`	write	Update an requester group in Freshservice.
`update_solution_article`	write	Update a solution article in Freshservice.
`update_solution_category`	write	Update a solution category in Freshservice.
`update_solution_folder`	write	Update an existing solution folder
`update_ticket`	write	Update a ticket in Freshservice.
`update_ticket_conversation`	write	Update a conversation for a ticket in Freshservice.
`view_change_approval`	read	View a specific change approval.
`view_change_note`	read	View a specific note for a change.
`view_change_task`	read	View a specific task for a change.
`view_change_time_entry`	read	View a specific time entry for a change.

Trust audit

SAFEgrade B · trust 89/100 Nothing in the source contradicts what it says it does. Grade A is reserved for packages that have also passed the behavioural sandbox.

Layer	What it checks	Result
L0	Provenance & inventory	PASS
L1	Static analysis of the code	PASS
L2	Instruction surface (what it tells the agent)	PASS
L3	Class-specific surface	WARN
L4	Behavioural (sandbox)	SKIPPED

What the source does

Filesystem: declared (2 observation(s))
Network: declared (5 observation(s))
Shell: none-observed
Dependencies: pinned
Secrets in source: none-found

Findings (1)

MEDIUMFilesystem / path · mcp.destructive_tools · CWE-22, CWE-59

delete_change, delete_change_note, delete_change_task, delete_change_time_entry, delete_ticket

Why it matters. 5 tool(s) can delete or overwrite

Fix. prefer a read-only mode or scoped tokens; the page states the blast radius

Gates applied: no_behavioural_pass.

Audited 2026-10-08 · audit v0.4.1 · source sha 9f8cdcd6a34afull audit observations/trust-audit/mcp-server/effytech__freshservice.json · Report an issue / request a re-scan

Audit history

Every audit this server has had. A grade with a past is a grade somebody is still checking.

Date	Source	Verdict	Grade	Score	Change
2026-10-08	`9f8cdcd6a34a`	SAFE	B	89	first audit

Questions

What is the Freshservice MCP server?

MCP server created for Freshservice, allowing AI models to interact with Freshservice modules

What tools does Freshservice expose?

92 in total: 50 read-only, 37 that write, and 5 that can delete or overwrite (delete_change, delete_change_note, delete_change_task, delete_change_time_entry, delete_ticket). Every one is listed on this page with its risk.

Is Freshservice safe to connect to an agent?

The audit found nothing in the source that contradicts what it says it does, and graded it B (89/100). Grade A is held back for packages that have also passed a sandboxed behavioural run, which is why a clean server reads B. Separately from the audit: 5 of its tools can destroy data, so scope the token you give it to what you actually need.

What credentials does Freshservice need?

It reads FRESHSERVICE_APIKEY from the environment. Give it a token scoped to the least it needs — an agent that can be talked into calling a tool can be talked into calling it with your credentials.

How does Freshservice run?

It speaks stdio, so it runs as a local process your client starts. It is published on PyPI as freshservice-mcp.

How current is this page?

The grade is for one exact copy of the source (9f8cdcd6a34a), read on 2026-10-08. The repository is watched and re-audited when it changes.

Source	effytech/freshservice_mcp
PyPI	`freshservice-mcp`
Transports	stdio
Credentials it reads	`FRESHSERVICE_APIKEY`
License	MIT
Activity	pushed 181d ago