Atlas / MCP servers / effytech / Freshdesk

FreshdeskSAFE

Name: Freshdesk
Author: effytech

mcp/effytech/freshdesk

MCP server by effytech · Audited 2026-10-07

⚑ Report / re-scan Source ↗

MCP server created for Freshdesk, allowing AI models to interact with Freshdesk modules

Verdict

SAFE

Grade

Trust score

89 /100

Exposed tools

59 32r · 25w · 2d

Transport

stdio

License

MIT

Stars

Overview

From the repository's own README, as read at the audited commit. Badges and raw HTML are left out.

[](https://smithery.ai/server/@effytech/freshdesk_mcp)

[](https://archestra.ai/mcp-catalog/effytech_freshdeskmcp)

An MCP server implementation that integrates with Freshdesk, enabling AI models to interact with Freshdesk modules and perform various support operations.

Features

Freshdesk Integration: Seamless interaction with Freshdesk API endpoints
AI Model Support: Enables AI models to perform support operations through Freshdesk
Automated Ticket Management: Handle ticket creation, updates, and responses

Components

Tools

The server offers several tools for Freshdesk operations:

create_ticket: Create new support tickets
Inputs:
subject (string, required): Ticket subject
description (string, required): Ticket description
source (number, required): Ticket source code
priority (number, required): Ticket priority level
status (number, required): Ticket status code
email (string, optional): Email of the requester
requester_id (number, optional): ID of the requester
custom_fields (object, optional): Custom fields to set on the ticket
additional_fields (object, optional): Additional top-level fields

update_ticket: Update existing tickets
Inputs:
ticket_id (number, required): ID of the ticket to update
ticket_fields (object, required): Fields to update

delete_ticket: Delete a ticket
Inputs:
ticket_id (number, required): ID of the ticket to delete

search_tickets: Search for tickets based on criteria
Inputs:
query (string, required): Search query string

get_ticket_fields: Get all ticket fields
Inputs:
None

get_tickets: Get all tickets
Inputs:
page (number, optional): Pag

Read from source at commit 56d83606da62OBSERVED · 2026-10-07

Connect

Built from this server's own package name, version and transport as found in its source — not copied from anyone's documentation, so it cannot drift against a page we do not control. Replace the environment placeholders with a token scoped to the least it needs.

claude-code

claude mcp add freshdesk-mcp --env FRESHDESK_API_KEY=${FRESHDESK_API_KEY} -- uvx freshdesk-mcp

claude-desktop

{
  "mcpServers": {
    "freshdesk-mcp": {
      "command": "uvx",
      "args": [
        "freshdesk-mcp"
      ],
      "env": {
        "FRESHDESK_API_KEY": "${FRESHDESK_API_KEY}"
      }
    }
  }
}

Exposed tools (59)

32 read · 25 write · 2 destructive. Blast radius: 2 tools can delete or overwrite — an agent that can be talked into calling a tool can be talked into calling this one.

Tool	Risk	Description
`create_agent`	write	Create an agent in Freshdesk.
`create_canned_response`	write	Create a canned response in Freshdesk.
`create_canned_response_folder`	write	Create a canned response folder in Freshdesk.
`create_contact_field`	write	Create a contact field in Freshdesk.
`create_group`	write	Create a group in Freshdesk.
`create_solution_article`	write	Create a solution article in Freshdesk.
`create_solution_category`	write	Create a solution category in Freshdesk.
`create_solution_category_folder`	write	Create a solution category folder in Freshdesk.
`create_ticket`	write	Create a ticket in Freshdesk
`create_ticket_field`	write	Create a ticket field in Freshdesk.
`create_ticket_note`	write	Create a note for a ticket in Freshdesk.
`create_ticket_reply`	write	Create a reply to a ticket in Freshdesk.
`delete_ticket`	destructive	Delete a ticket in Freshdesk.
`delete_ticket_summary`	destructive	Delete the summary of a ticket in Freshdesk.
`find_company_by_name`	read	Find a company by name in Freshdesk.
`get_agents`	read	Get all agents in Freshdesk with pagination support.
`get_contact`	read	Get a contact in Freshdesk.
`get_field_properties`	read	Get properties of a specific field by name.
`get_ticket`	read	Get a ticket in Freshdesk.
`get_ticket_conversation`	read	Get a ticket conversation in Freshdesk.
`get_ticket_fields`	read	Get ticket fields from Freshdesk.
`get_tickets`	read	Get tickets from Freshdesk with pagination support.
`list_canned_response_folders`	read	List all canned response folders in Freshdesk.
`list_canned_responses`	read	List all canned responses in Freshdesk.
`list_companies`	read	List all companies in Freshdesk with pagination support.
`list_company_fields`	read	List all company fields in Freshdesk.
`list_contact_fields`	read	List all contact fields in Freshdesk.
`list_contacts`	read	List all contacts in Freshdesk with pagination support.
`list_groups`	read	List all groups in Freshdesk.
`list_solution_articles`	read	List all solution articles in Freshdesk.
`list_solution_categories`	read	List all solution categories in Freshdesk.
`list_solution_folders`	read	if not category_id:
`search_agents`	read	Search for agents in Freshdesk.
`search_companies`	read	Search for companies in Freshdesk.
`search_contacts`	read	Search for contacts in Freshdesk.
`search_tickets`	read	Search for tickets in Freshdesk.
`update_agent`	write	Update an agent in Freshdesk.
`update_canned_response`	write	Update a canned response in Freshdesk.
`update_canned_response_folder`	write	Update a canned response folder in Freshdesk.
`update_contact`	write	Update a contact in Freshdesk.
`update_contact_field`	write	Update a contact field in Freshdesk.
`update_group`	write	Update a group in Freshdesk.
`update_solution_article`	write	Update a solution article in Freshdesk.
`update_solution_category`	write	Update a solution category in Freshdesk.
`update_solution_category_folder`	write	Update a solution category folder in Freshdesk.
`update_ticket`	write	Update a ticket in Freshdesk.
`update_ticket_conversation`	write	Update a conversation for a ticket in Freshdesk.
`update_ticket_field`	write	Update a ticket field in Freshdesk.
`update_ticket_summary`	write	Update the summary of a ticket in Freshdesk.
`view_agent`	read	View an agent in Freshdesk.
`view_canned_response`	read	View a canned response in Freshdesk.
`view_company`	read	Get a company in Freshdesk.
`view_contact_field`	read	View a contact field in Freshdesk.
`view_group`	read	View a group in Freshdesk.
`view_solution_article`	read	View a solution article in Freshdesk.
`view_solution_category`	read	View a solution category in Freshdesk.
`view_solution_category_folder`	read	View a solution category folder in Freshdesk.
`view_ticket_field`	read	View a ticket field in Freshdesk.
`view_ticket_summary`	read	Get the summary of a ticket in Freshdesk.

Trust audit

SAFEgrade B · trust 89/100 Nothing in the source contradicts what it says it does. Grade A is reserved for packages that have also passed the behavioural sandbox.

Layer	What it checks	Result
L0	Provenance & inventory	PASS
L1	Static analysis of the code	PASS
L2	Instruction surface (what it tells the agent)	PASS
L3	Class-specific surface	WARN
L4	Behavioural (sandbox)	SKIPPED

What the source does

Filesystem: UNDECLARED (1 observation(s))
Network: declared (5 observation(s))
Shell: none-observed
Dependencies: pinned
Secrets in source: none-found

Findings (1)

MEDIUMFilesystem / path · mcp.destructive_tools · CWE-22, CWE-59

delete_ticket, delete_ticket_summary

Why it matters. 2 tool(s) can delete or overwrite

Fix. prefer a read-only mode or scoped tokens; the page states the blast radius

Gates applied: no_behavioural_pass.

Audited 2026-10-07 · audit v0.4.1 · source sha 56d83606da62full audit observations/trust-audit/mcp-server/effytech__freshdesk.json · Report an issue / request a re-scan

Audit history

Every audit this server has had. A grade with a past is a grade somebody is still checking.

Date	Source	Verdict	Grade	Score	Change
2026-10-07	`56d83606da62`	SAFE	B	89	first audit

Questions

What is the Freshdesk MCP server?

MCP server created for Freshdesk, allowing AI models to interact with Freshdesk modules

What tools does Freshdesk expose?

59 in total: 32 read-only, 25 that write, and 2 that can delete or overwrite (delete_ticket, delete_ticket_summary). Every one is listed on this page with its risk.

Is Freshdesk safe to connect to an agent?

The audit found nothing in the source that contradicts what it says it does, and graded it B (89/100). Grade A is held back for packages that have also passed a sandboxed behavioural run, which is why a clean server reads B. Separately from the audit: 2 of its tools can destroy data, so scope the token you give it to what you actually need.

What credentials does Freshdesk need?

It reads FRESHDESK_API_KEY from the environment. Give it a token scoped to the least it needs — an agent that can be talked into calling a tool can be talked into calling it with your credentials.

How does Freshdesk run?

It speaks stdio, so it runs as a local process your client starts. It is published on PyPI as freshdesk-mcp.

How current is this page?

The grade is for one exact copy of the source (56d83606da62), read on 2026-10-07. The repository is watched and re-audited when it changes.

Source	effytech/freshdesk_mcp
PyPI	`freshdesk-mcp`
Transports	stdio
Credentials it reads	`FRESHDESK_API_KEY`
License	MIT
Activity	pushed 69d ago