ServiceNowCAUTION
MCP Server for ServiceNow
Overview
From the repository's own README, as read at the audited commit. Badges and raw HTML are left out.
[](https://mseep.ai/app/osomai-servicenow-mcp)
A Model Completion Protocol (MCP) server implementation for ServiceNow, allowing Claude to interact with ServiceNow instances.
Overview
This project implements an MCP server that enables Claude to connect to ServiceNow instances, retrieve data, and perform actions through the ServiceNow API. It serves as a bridge between Claude and ServiceNow, allowing for seamless integration.
Features
- Connect to ServiceNow instances using various authentication methods (Basic, OAuth, API Key)
- Query ServiceNow records and tables
- Create, update, and delete ServiceNow records
- Execute ServiceNow scripts and workflows
- Access and query the ServiceNow Service Catalog
- Analyze and optimize the ServiceNow Service Catalog
- Debug mode for troubleshooting
- Support for both stdio and Server-Sent Events (SSE) communication
Installation
Prerequisites
- Python 3.11 or higher
- A ServiceNow instance with appropriate access credentials
Setup
- Clone this repository:
git clone https://github.com/echelon-ai-labs/servicenow-mcp.git cd servicenow-mcp
- Create a virtual environment and install the package:
python -m venv .venv source .venv/bin/activate # On Windows: .venv\Scripts\activate pip install -e .
- Create a
.envfile with your ServiceNow credentials:
SERVICENOW_INSTANCE_URL=https://your-instance.service-now.com SERVICENOW_USERNAME=your-username SERVICENOW_PASSWORD=your-password SERVICENOW_AUTH_TYPE=basic # or oauth, api_key
Usage
Standard (stdio) Mode
To start the MCP server:
python -m servicenow_mcp.cli
0b2f4984ae34OBSERVED · 2026-10-05Connect
Built from this server's own package name, version and transport as found in its source — not copied from anyone's documentation, so it cannot drift against a page we do not control. Replace the environment placeholders with a token scoped to the least it needs.
claude mcp add servicenow-mcp --env SERVICENOW_API_KEY=${SERVICENOW_API_KEY} --env SERVICENOW_API_KEY_HEADER=${SERVICENOW_API_KEY_HEADER} --env SERVICENOW_AUTH_TYPE=${SERVICENOW_AUTH_TYPE} --env SERVICENOW_CLIENT_SECRET=${SERVICENOW_CLIENT_SECRET} -- uvx servicenow-mcp{
"mcpServers": {
"servicenow-mcp": {
"command": "uvx",
"args": [
"servicenow-mcp"
],
"env": {
"SERVICENOW_API_KEY": "${SERVICENOW_API_KEY}",
"SERVICENOW_API_KEY_HEADER": "${SERVICENOW_API_KEY_HEADER}",
"SERVICENOW_AUTH_TYPE": "${SERVICENOW_AUTH_TYPE}",
"SERVICENOW_CLIENT_SECRET": "${SERVICENOW_CLIENT_SECRET}"
}
}
}
}Exposed tools (1)
1 read · 0 write · 0 destructive.
| Tool | Risk | Description |
|---|---|---|
list_tool_packages | read | Lists available tool packages and the currently loaded one. |
Trust audit
CAUTIONgrade B · trust 87/100 Install with care. The audit found things worth knowing before you trust its output.
| Layer | What it checks | Result |
|---|---|---|
| L0 | Provenance & inventory | WARN |
| L1 | Static analysis of the code | WARN |
| L2 | Instruction surface (what it tells the agent) | PASS |
| L3 | Class-specific surface | PASS |
| L4 | Behavioural (sandbox) | SKIPPED |
What the source does
- Filesystem
- none-observed
- Network
- declared (3 observation(s))
- Shell
- declared (1 observation(s))
- Dependencies
- pinned
- Secrets in source
- none-found
Findings (9)
.DS_Store
.DS_Store
.DS_Store
print(f"\nTesting credentials: {username} / {'*' * len(password)}").DS_Store
.DS_Store
.DS_Store
print(f"Password: {'*' * len(password)}")- A ServiceNow instance with appropriate access credentials
Gates applied: no_behavioural_pass.
0b2f4984ae34full audit observations/trust-audit/mcp-server/echelon-ai-labs__servicenow-4.json · Report an issue / request a re-scanAudit history
Every audit this server has had. A grade with a past is a grade somebody is still checking.
| Date | Source | Verdict | Grade | Score | Change |
|---|---|---|---|---|---|
| 2026-10-05 | 0b2f4984ae34 | CAUTION | B | 87 | first audit |
Questions
What is the ServiceNow MCP server?
MCP Server for ServiceNow
What tools does ServiceNow expose?
1 in total: 1 read-only, 0 that write, and 0 that can delete or overwrite. Every one is listed on this page with its risk.
Is ServiceNow safe to connect to an agent?
With care. The audit graded it B (87/100) and found 9 things worth knowing before you trust this server, listed below with the exact line each was found on.
What credentials does ServiceNow need?
It reads SERVICENOW_API_KEY, SERVICENOW_API_KEY_HEADER, SERVICENOW_AUTH_TYPE, SERVICENOW_CLIENT_SECRET, SERVICENOW_PASSWORD and SERVICENOW_TOKEN_URL from the environment. Give it a token scoped to the least it needs — an agent that can be talked into calling a tool can be talked into calling it with your credentials.
How does ServiceNow run?
It speaks stdio, so it runs as a local process your client starts. It is published on PyPI as servicenow-mcp.
How current is this page?
The grade is for one exact copy of the source (0b2f4984ae34), read on 2026-10-05. The repository is watched and re-audited when it changes.